At Ratinex, we understand that plans can change and you may need to cancel your order. Our Cancellation Policy outlines the steps you need to take in order to cancel an order.
CANCELING AN ORDER
To cancel an order, please send an email to [email protected] as soon as possible with your order number and the reason for the cancellation. If the order has not yet been shipped, we will be able to process the cancellation and issue a full refund.
If the order has already been shipped, we may not be able to cancel the order. In this case, you will need to follow the steps outlined in our Return & Refund Policy to return the item and receive a refund.
If you have any questions or concerns about our Cancelation Policy, please don’t hesitate to reach out to us at [email protected]. Our customer support team is available during business hours, Monday through Friday, to assist you.
We strive to provide the best possible customer experience, and we are here to help if you need to cancel your order. Thank you for choosing Ratinex!